Control your video conferencing feeds with our new scene manager!
Here’s a little treat for our PC users: our new Scene Manager allows you more control over your video feeds.
NOW when you fire up your video conferencing, you can drag and drop the individual video feeds to rearrange them!
What does this mean? Well check it out! Two quick drag and drops, and it’s easy to bring Floyd and Kristen to the headlining video positions.
And, if you pop-out the video scene manager into its own window (How do I do this?) you can also select and control the arrangement of your participants video feeds.
An added perk: With our updated scene manager, we will now support both DirectX instead of OpenGL which helps with PC compatibility! (Macs already support open GL.)
Just a reminder – right now it’s only available on PC’s but it’s coming to Macs shortly!
View our customer support webinar recording!
Just yesterday, some of the rockstar staff at Fuze Meeting hosted a webinar about our new customer support site. It was our first in a series of our customer-focused webinars, and it was a HUGE HIT! We had great attendance, great engagement and most importantly, we had a GREAT webinar.
If you’re wondering how you can get the absolute most out of your Fuze Meeting license, then make sure you know how to leverage our support site to help you! Watch our free webinar, and let us know if you have any comments!
Our #1 Requested feature: Export Fuze Meeting Recordings
The truth is, we’d known there was a request or two for this shortly after launching, BUT we just put this feature officially on the road map. WHY, you ask, did you FINALLY get around to this?
Because we are getting great feedback on our support pages, and our #1 requested feature is to allow exported recordings! We of course want to make our customers happy, and knowing what you want helps us to give it to you. (more…)
Q&A With Fuze Support –International Dialing
This is part of an ongoing series where we highlight useful posts from our support pages. While we love to share helpful tips on our blog, you can always find up-to-date information and even participate in the conversation at http://support.fuzemeeting.com.
Q: How does an international caller dial in to one of my meetings?
The only phone number I am provided for my meetings is a U.S. number. I want to allow international callers to dial in. How can they do that?
A: There are 3 ways for international callers to join meeting audio! (more…)
Q&A With Fuze Support – Failing PowerPoint Upload?
This is part of an ongoing series where we highlight useful posts from our support pages. While we love to share helpful tips on our blog, you can always find up-to-date information and even participate in the conversation at http://support.fuzemeeting.com.
Q: My PowerPoint upload is failing. What do I do?
A: The majority of PowerPoint files will upload without problems. If you are getting errors, here are some reasons PowerPoint files fail to upload:
- Power Point contains embedded video and audio. Instead remove the video and upload it as a file to Fuze Meeting.
- The Power Point was originally created on a Mac and then later modified on a PC. You may want to run the PowerPoint compatibility check, fix any errors and try again.
- The Power Point is very large in file size and contains a lot of slides (over 200) . Reduce the size or break your slides up in smaller sizes and upload them.
- The file is marked as read only. Remove the read only flag prior to uploading your PowerPoint
Have a comment, other question, suggestion? Then visit our support pages and continue the conversation!
Fuze Support – All Fancy & New
As you perhaps have noticed, the Fuze Meeting support team is migrating our support tools and processes to a different system. The largest component of this migration, our fuzemeeting.com support pages, is now up! Go to Fuzemeeting.com and you’ll now notice a new left-hand panel for chat/problem reporting and a new top level navigation item for support – both utilizing Zendesk. You can also go directly to our support pages by visiting http://support.fuzemeeting.com.
With our new support tool, what can you expect? (more…)
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