18 hour warning: Support webinar tomorrow!!!!

Posted by Fuze Meeting - Kristen

18 hour warning: Support webinar tomorrow!!!! Register on Eventbrite!

We’ve been blogging about our new support site since the launch and NOW, we’re happy to offer you our very first in a series of webinars:

Tuesday, July 26^th at 11 AM PST

Introducing New Fuze Support:

Knowledge & Help at Your Fingertips

Hosted by:  Vice President of Product Management, Greg Saiz

What’s new about Fuze Support?:   We’ve created an interactive, all-inclusive,  Customer Support Management system

• Customer self help area – customers can post their own questions and get community answers
• Greatly improved FAQ area and knowledge base
• Integrated online chat
• Suggest features and vote on them- customers can see and add items to our Roadmap!
• Support transparency and visibility – customers receive notification of ticket updates
• Social media integration – monitor social networks and respond from Zendesk
• Counts for problem frequency and notification for affected customers
• Simplified ticket management for support staff
• Support metrics, reporting, alerts and rules

If you’re a heavy Fuze user, then this is one webinar you don’t want to miss! We’ll show you how to get your questions answered quickly and efficiently. Register on Eventbrite now or join the webinar LIVE at 11 AM PST!!!