THE FUZE TEAM BLOG: Join the real-time conversation

Fuze Meeting Network Outage Update (3/12/10)

Posted by ralenda

To all customers and partners of Fuze Box.

Today at 10:30 a.m. Pacific time, we experienced a network outage that impacted our Fuze Meeting, Fuze Messenger and Tweetshare services. This outage was related to a network failure in Nevada and had a material impact on our ability to serve our customers for nearly ninety minutes.

We took immediate and all necessary steps to remedy the problem so that our customers could get up and running as quickly as possible. These are the unfortunate circumstances that surround the internet and networking technologies, and today we were no exception.

We sincerely apologize for the inconvenience that this outage caused our customers.  We at Fuze Box also rely on these services and we know how difficult it can be when unexpected outages occur, but as a customer you should be able to consistently expect and rely upon high availability services from Fuze Box and I want you to know that we take your business very seriously.

We have been working for months now on mirroring our services in a  new data center in Virginia, which will give us full geographical redundancy, enabling us to balance the load of all services and traffic across two sites. This is important as we want to ensure that our customers would never experience a failure of services in which you have come to expect, and upon which you rely for your business collaboration.   Through geographical redundancy, we are well architected to continue servicing our customers with speed and reliable uptime,  and only  extreme acts of nature or failures of the internet in general, are risks which we as well as any web services company, would remain vulnerable.   In a matter of a week, we  will have our new Virginia data center operational.  Once this work has been completed, we will communicate with you on what you can expect in terms of improved service quality.

I speak for all of us here at Fuze Box in saying that we are committed to providing  you with exceptional service and we are sincerely grateful for your trust in us and for your business.

Please feel free to email me directly at jcavins@fuzebox.com,  if you would like to comment on today’s events or if you have any questions.

Thank you.

Jeff

Jeff Cavins

President & CEO

Fuze Box, Inc